Food Runner
Washington, D.C.
Job Description
The Food Runner for Taffer’s Tavern provides our presentation. You are the show in the tavern. As a Food Runner, you must ensure the quality and presentation of the products adherence be dedicated to the quality of your guests’ experience. Taffer’s Tavern Food Runners are known for their skill, knowledge, prompt, efficient service, and represents the culture and brand we are all about.
Must Have Attributes:
- Energetic
- Extrovert
- Attentive
- Friendly
- Hospitable
- Likeable
- Cooperative
- Eager
Essential Functions of the position include, but limited to:
- Maintain the highest standards of food and beverage quality, guest service, cost control and consistency in accordance with Taffer’s Tavern expectations.
- Thorough knowledge of Taffer’s Safe Dining procedures and brand culture.
- Deliver food and beverages from kitchen and bar to guests in a timely manner.
- Respond appropriately to guests’ requests. Communicate guest requests to additional team members as needed.
- Thorough knowledge of Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
- Adhere to all appearance and uniform standards and guidelines.
- Maintain an open line of communication with team members.
- Excellent communication skills required, both verbally and in writing, to provide clear direction to team members and guests.
- Maintain a positive upbeat demeanor during all interaction with guests and fellow team members.
- Make decisions and take actions based on previous experience and good judgement, sometimes revising procedures to accommodate unusual situations.
- Ensure health, safety, and sanitation requirements are in compliance with the Health Department, OSHA, Fire Department, and any city or state agencies.
- Knowledge of steps of service for proper guest experience.
- Have detailed knowledge of all products.
Education/Requirements:
- Minimum 1 year of experience in related experience.
- Be familiar with standard concepts, practices and procedures involving inventory control and storage.
- Must possess a positive and solution-oriented attitude. Must have the “can do” attitude.
- Ability to effectively deal with internal and external guests, some of whom will require levels of patience and tact as well as diplomacy to defuse anger, collect factual information, and resolve conflict to resolution required.
- Ability to exercise good judgement in making decisions.
- Must be flexible regarding changes as well as willing and able to understand company policies and appropriately support team.
- Must be an advocate of exceptional customer service.
- Must be able to communicate fluently in English (written and oral) with guests and team members.
- Leadership, problem solving, organizational and communication skills required.
- Proof of eligibility to work in the United States
- Valid Driver’s License
- 21+ years of age
- Possession of, or the ability, to possess all state required work cards
DISCLAIMER
This job description is a summary of my responsibilities, which you as Food Runner are expected to perform in your assignment. It is by no means an all-inclusive list but is merely a broad guide to expected functions. As an employee you should understand that a job description is neither complete nor permanent; it can be modified at any time. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the entity. In addition, attendance at all scheduled training sessions and meetings is required. Also, at the request of management, any employee may be asked and expected to perform additional functions, responsibilities, or projects without notice.
